McIntosh & Son Esperance continues to grow

While McIntosh & Son have been settled in Esperance for over 7 years, the past 18 months have marked a significant chapter in the branch's history as they expanded into new premises and larger teams, setting the stage for unparalleled growth.

The team at McIntosh & Son said that as Esperance is the largest New Holland prime market area (PMA) in the world, it was important to grow to a level where the region can be supported with confidence.

Service Department

Brad Williams, Service Manager at Esperance, has seen his team expand from 5 staff to now over 40.

"We gained an extra 5 sets of hands when we took on Staines, but quickly realised that if we brought certain trades in-house, not only would it help maintain competitive prices and lead times, but it would also ensure consistency of work."

This strategy has meant that on top of the now 15 qualified technicians, there are also two auto-electricians, two precision farming specialists, a boiler maker and a fitter and turner at the branch.

"We also focus on the next generation of techs, with 18 apprentices in the team - all being trained through our McIntosh Training Academy."

McIntosh Training Academy is a Registered Training Organisation backed by McIntosh & Son, providing nationally accredited apprenticeships specifically for machinery dealerships, and Brad believes the students are steps ahead of their peers.

"The apprentices coming from the Academy are at a product specialist level - they learn on machines they work on."

"The apprentices already have the exposure and experience to be valuable in the field following the conclusion of the apprenticeship program."

Brad said that the management, both at a group level and within the branch has led to his technicians being able to focus on what they do best.

"Liam Graham, who heads the assembly workshop, joined as the first Esperance employee, while service foreman Sian Chesson has been instrumental from the start, keeping the team well-coordinated."

"Devon and the McIntosh & Son management team offer great support and back up, but still allow us to be trusted with making the day-to-day decisions," Brad said.

Parts Department

Tarryn Peirce, Parts Manager, has been in her role for over 15 years moving to McIntosh & Son when Staines was acquired.

The addition of 4 interpreters and a storeperson, and Tarryn herself has streamlined operations, ensuring a well-stocked inventory across the main shed and an additional location across the road.

Reflecting on the growth of the Parts Department, which has more than tripled in size, Tarryn said the transition to McIntosh & Son was seamless and found a wealth of support in the team.

"It's great having a direct manager that really understand the parts side of the business, it means you can bounce ideas and share new concepts," Tarryn said.

The Parts Department has broadened its offerings to include Peerless pressure washers, Bar Group pumps, Stedi lights, and various other popular consumable brands.

Sales Department

Dan Tracey, Sales Manager, said the level of energy, passion and knowledge in their Sales Department at McIntosh & Son Esperance was a sign of growth to come.

Jace Bratten, with precision farming and sales experience, handles the Cascade region, while Chris Cromar, transitioning from the Precision Farming service department, takes charge of Lake King. Matt Shanhun, a former Service Technician, brings a wealth of technical knowledge to his role in sales, covering the Eastern region.

The sales team has doubled in size over the past 18 months, with a focus on energy and excitement.

"It's a dynamic team backed by a strong skill set, so I know our customer base can be confident with the support they will receive," Dan said.

"The growth of McIntosh & Son Esperance over the past 18 months is a testament to the team's commitment, and we're excited to see it continue."